Frequently Asked Questions
Welcome to our FAQ page! We’ve compiled answers to some of the most common questions about our products, ordering process, and services. If you have further queries, feel free to reach out to our support team – we’re always here to help.
Manufacturing & Craftsmanship
How are Ardalci handbags made?
Our handbags are meticulously handcrafted in Italy by skilled artisans using premium Italian leather. Each piece is designed to embody timeless Scandinavian elegance and undergoes strict quality control to ensure exceptional craftsmanship.
What materials are used in Ardalci handbags?
We use only the finest Italian leather, renowned for its durability and luxurious feel. Our hardware is gold-plated for a sophisticated finish and long-lasting quality.
Shipping & Delivery
Do you offer global shipping?
Yes, we proudly offer global shipping to bring Ardalci to customers worldwide.
How long does it take to process and ship my order?
Orders are typically processed within 2 business days. Once shipped, delivery times depend on your location, but all orders are sent via express shipping to ensure prompt arrival.
How are the bags packaged?
Every Ardalci handbag is carefully packaged in protective materials to ensure it arrives in perfect condition. Our packaging is designed to reflect the luxury of the product inside, making it ideal for gifting.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number to monitor its journey to your doorstep.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards through Stripe, a secure and trusted payment gateway.
Is my payment information safe?
Absolutely. Stripe uses advanced encryption technology to protect your payment details. We do not store your financial information, ensuring complete security and peace of mind.
Sustainability
What steps does Ardalci take towards sustainability?
At Ardalci, sustainability is at the heart of our brand. We work with trusted Italian artisans who use ethical and environmentally conscious practices. Our production focuses on quality over quantity, ensuring long-lasting pieces that reduce waste.
Are your materials sustainably sourced?
Yes, we partner with suppliers who prioritise sustainable practices, including responsible sourcing of leather and minimising the environmental impact of tanning processes.
How do you minimise waste in production?
We create in small batches to avoid overproduction and ensure that every piece meets our high standards. Offcuts and remnants are reused or recycled wherever possible.
Do you use eco-friendly packaging?
Yes, all our packaging is designed with sustainability in mind. We use recyclable and biodegradable materials to reduce environmental impact while ensuring your handbag arrives beautifully presented.
Returns & Exchanges
What is your return policy?
We want you to love your Ardalci handbag. If you’re not completely satisfied however, we accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please see our Returns Policy for more details.
How do I request a return or exchange?
Contact our customer service team, and we’ll guide you through the process of returning or exchanging your item.
Product Care
How do I care for my Ardalci handbag?
To maintain the beauty of your handbag, store it in the protective dust bag provided when not in use. Avoid prolonged exposure to direct sunlight, moisture, or harsh chemicals. For leather care, use a high-quality leather conditioner occasionally to preserve its luxurious texture. Read our Care Information here.
General Questions
Do you offer customisation or personalisation?
At this time, we do not offer customisation. However, our timeless designs are crafted to suit a variety of styles and occasions.
How can I contact customer support?
If you have any questions or concerns, please visit our Contact Us page or email us directly at support@ardalci.com. Our team is here to assist you promptly.
About Ardalci
What makes Ardalci different?
Ardalci is inspired by Norway’s natural beauty and Scandinavian simplicity, brought to life through Italian craftsmanship. We create handbags that celebrate timeless design, practicality, and exceptional quality. Each piece tells a story of elegance and resilience, crafted for the modern woman.